At Aston Jackets, we strive to deliver a smooth and dependable shopping experience. However, if a product does not meet your expectations, you can request a return under our official Returns and Refunds Policy.
Returns Eligibility
You can request a return within 30 days of receiving your order. To qualify, the item must remain unused, unworn, and in its original condition. Additionally, you must keep all tags and original packaging intact. Consequently, we cannot accept returns for items that show signs of wear, damage, washing, or alteration.
Return Shipping Responsibility
Buyers take responsibility for the shipping costs of returning an item. Therefore, we recommend using a trackable shipping service. Since we cannot take responsibility for lost return shipments, tracking ensures your peace of mind.
How to Start a Return
To begin the process under this Returns and Refunds Policy, follow these steps:
-
Contact Us: Email our support team at info@astonjackets.com with your order number.
-
Approval: Wait for our team to review your request and share the return address.
-
Shipment: Send the item back according to the provided instructions.
Refund Process
Once our team receives and inspects the returned item, we will notify you of the status. If we approve the return, our system processes the refund automatically. Typically, you will see the funds in your original payment method within 5–10 business days, depending on your bank.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. In such cases, we will arrange a replacement or full refund without any additional charges to you.
