At Aston Jackets, we strive to make your shopping experience seamless and hassle-free. Our goal is to provide you with the best possible service, which is why we’ve designed a straightforward and customer-friendly return and refund policy. This policy ensures that you can shop with confidence, knowing that we’ve got you covered in case of any issues.

30-Day Easy Return, Refund, and Exchange Policy

We offer a 30-day return, refund, and exchange policy to ensure your complete satisfaction. If you receive a defective product, the wrong item, or a product with a color discrepancy, or if you encounter any other issues, our customer service team is here to assist you.

Return Policy

Eligibility:

You are eligible for a return if:

  • You received a defective, incorrect, or damaged product.
  • Please send your returns to Aston Jackets.
  • You are unsatisfied with the size, color, or design (subject to terms and conditions).

Important Notes:

  • Returns are accepted within 30 days of receiving your order.
  • The product must be in its original condition with all tags attached.
  • Washed, used, altered, or damaged products will not be accepted for return.
  • Customized jackets are not eligible for return or exchange.
  • You are responsible for the shipping costs of returning the item.
  • Use a trackable courier service and share the tracking ID with our customer service team.
  • Return the product to the same warehouse address provided by our team.

Exchange Policy

If you need to exchange a product due to size, color, or receiving the wrong item, follow these steps:

  • Email us at info@astonjackets.com with your order details and a valid reason for the exchange.
  • Once approved, return the product to us using a trackable courier service.
  • Our inspection team will review the returned item. If it meets the conditions, we will process your exchange within 15 working days.

Terms and Conditions for Exchanges:

  • The product must be in its original condition with tags attached.
  • You are responsible for the shipping costs of returning the item.
  • Exchanges are free of charge, but customs duties (if applicable) are your responsibility.
  • Customized jackets are not eligible for exchange.

Refund Policy

If you are eligible for a refund due to receiving a defective, incorrect, or unsatisfactory product, follow these steps:

  • Contact our customer service team at info@astonjackets.com within 30 days of receiving your order.
  • Provide clear photos of the product and a detailed explanation of the issue.
  • Once approved, return the product as instructed.

Refund Process:

  • Refunds will be processed within 3 business days after we receive and inspect the returned item.
  • The refund will be issued using the original payment method.
  • It may take 5–14 business days for the refund to reflect in your account, depending on your bank.

Order Cancellation Policy

  • Within 24 Hours: You can cancel your order within 24 hours of purchase for a full refund.
  • After 24 Hours: A 30% cancellation fee will apply.
  • Within 3 Days of Shipment: A 50% cancellation fee will apply.
  • After Dispatch: Orders cannot be canceled once they have been shipped.

Restocking Fee

For returned items, customers are responsible for the return shipping costs and a 10% restocking fee.

How to Initiate a Return, Refund, or Exchange

  • Take clear photos of the product and any issues.
  • Email us at info@astonjackets.com with your order details, reason for return/exchange, and attached photos.
  • Our customer service team will respond within 24 hours with further instructions.
  • Return the product using a trackable courier service and share the tracking ID with us.
  • Once we receive and inspect the product, we will process your return, refund, or exchange.

At Aston Jackets, your satisfaction is our priority. If you have any questions or need assistance, our customer service team is here to help. Thank you for choosing Aston Jackets!